Refund & Cancellation Policy

This policy applies to payments made for UMS ERP onboarding and other paid services available through the platform.

1. Cancellation Before Processing

If a user requests cancellation before processing or activation of a paid service has started, the request may be reviewed by UMS ERP support based on the service and transaction status.

2. After Activation or Processing

Once an onboarding request has been approved, an account has been activated, or a requested service has been successfully processed, the applicable fee is generally non-refundable unless UMS ERP determines that a refund is appropriate.

3. Failed or Duplicate Payments

If an amount is debited but the corresponding transaction is not successfully reflected due to a technical or payment-provider issue, the user should contact support with the payment reference/UTR. The transaction will be checked and, where applicable, the amount will be refunded or otherwise resolved.

4. Refund Processing

Approved refunds are normally processed through the original payment method or through the applicable payment provider's process. Processing time may depend on the payment provider and banking systems.

5. Manual Payments

For manual UPI payments, users must provide a valid UTR/transaction reference. Refund or cancellation requests are subject to verification of the payment and service status.

6. How to Request Help

Contact us at support@uniquemultiserviceserp.in or 9503503323 with your name, registered mobile number and payment reference.